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Terms & Conditions

The Buyer’s attention is drawn to clause 8 which provides for limits to the Seller’s liability
  1. Interpretation
1.1       In these Terms:
            “BUYER” means the person, firm or company which places an Order;
            “CONTRACT” means a contract for the sale and purchase of Goods entered into
            between the Seller and the Buyer from time to time to which these Terms apply;
“GOODS” means any goods (including any instalment of any goods or any parts for them) which the Seller supplies in accordance with these Terms; “ORDER” means an order for Goods placed by the Buyer with the Seller whether by way of a Written purchase order form, otherwise in Writing, by telephone or otherwise;
“SELLER” means Aspen Animal Health Ltd, whose principal place of business is Hartwell Business Park, Hawthorn Close, Hartwell, NN7 2FA and registered office is 6b Parkway Porters Wood, St Albans, Hertfordshire, England, AL3 6PA (registered in England and Wales under registration number 10356850); “TERMS” means the standard terms of sale set out in this document as amended from time to time in accordance with clause 10.5 and, unless the context otherwise requires,
            includes any special terms agreed in Writing between the Buyer and the Seller;
“TRADE MARKS” means any trade marks (whether registered of unregistered) or trade names of the Seller or used by the Seller under licence; and a reference to
            “WRITING”, and any similar expression, includes facsimile transmission and                         electronic mail and other forms of electronic communication.
1.2       The headings in these Terms are for convenience only and shall not affect their
            interpretation.
1.3       A reference in these Terms to a provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
  1. Basis of the sale
2.1       The Seller may sell and the Buyer may purchase Goods from time to time in accordance with an Order.  These Terms shall govern all Contracts to the exclusion of any other terms inconsistent with or differing from these Terms subject
            to which an Order is placed or purported to be placed by the Buyer.
2.2       No variation to these Terms shall be binding unless agreed in Writing between authorised representatives of the Buyer and the Seller.
2.3       The Seller’s employees or agents are not authorised to make any representations
concerning Goods unless confirmed by the Seller in Writing through an authorised representative. In entering into any Contract the Buyer acknowledges that it does not and shall not rely on any such representations which are not so confirmed, but nothing in these Terms affects the liability of either party for fraudulent misrepresentation.
2.4       Any advice or recommendation given by the Seller or its employees or agents to the
Buyer or its employees or agents as to the storage, application or use of Goods which is not confirmed in Writing by the Seller is followed or acted upon entirely at the Buyer’s own risk, and accordingly the Seller shall not be liable for any such advice or recommendation which is not so confirmed.
2.5       All brochures, catalogues, descriptions and other promotional materials are to be treated as illustrative only and their contents form no part of any Contract and the Buyer shall not rely upon them in entering into any Contract.  Any typographical, clerical or other error or omission in any sales literature, price list, account application form, credit application form, purchase order form, acceptance of Order, confirmation of Order, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.
  1. Orders
3.1       An Order constitutes an offer by the Buyer to purchase Goods in accordance with these Terms and an Order shall be deemed to be accepted by the Seller upon the terms and conditions set out herein upon the Seller issuing a Written acceptance of the Order (in the form of a Written acknowledgment or confirmation of Order) or undertaking any act consistent with fulfilling the Order, and at this point a Contract shall comeinto existence.
3.2       Nothing in these Terms acts to afford the Buyer with any exclusive rights of supply
            in respect of Goods or any priority of supply in respect of Goods over the Seller’s
            other customers.
3.3       Nothing in these Terms acts to prevent the Seller dealing in Goods in any manner including selling Goods to any customer of the Seller.
3.4       Goods supplied by the Seller are to be used or resold by the Buyer in the ordinary course of its business.  Any such resale by the Buyer shall only be to end-user customers and the Buyer shall not resale Goods to a third party engaged in business for subsequent resale.  The Buyer may use the internet to make sales of Goods, subject to any special terms agreed in Writing between the Buyer and the Seller.
3.5       The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of an Order, and for giving the Seller any necessary information relating to Goods within a sufficient time to enable the Seller to perform a Contract in accordance with its terms.
3.6       The description, quantity and price of Goods shall be as set out in an Order.  The      price of Goods may be varied by the Seller on an Order-by-Order basis.
3.7       The Seller reserves the right to make any changes in the specification of Goods which are required to conform with any applicable statutory or European Union requirements.
3.8       No Order which has been accepted by the Seller may be cancelled by the Buyer except with the agreement in Writing of the Seller.
  1. Price of Goods
4.1       All prices quoted by the Seller are valid for 30 days only for the purposes of the Buyer placing an Order, after which time they may be altered by the Seller without giving notice
            to the Buyer.  A quotation given by the Seller shall not constitute an offer.
4.2       The Seller reserves the right, by giving Written notice to the Buyer at any time before delivery, to increase the price of Goods to reflect any increase in the cost to the Seller
which is due to any factor beyond the control of the Seller (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in
the costs of procuring Goods), any change in delivery dates or quantities for Goods which is requested by the Buyer, or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Seller adequate information or instructions.
4.3       Unless otherwise agreed in Writing between the Buyer and the Seller, all prices are given by the Seller on the basis of them being exclusive of any applicable value added tax, which the Buyer shall be additionally liable to pay to the Seller.
4.4       All prices are given by the Seller on the basis of them being exclusive of delivery charges, which the Buyer shall be additionally liable to pay to the Seller.
  1. Terms of payment
5.1       Subject to any credit terms agreed in Writing between the Buyer and the Seller, the Seller will invoice the Buyer for the price of Goods before delivery of Goods and the Buyer shall pay the price of Goods before delivery of Goods.
5.2       Where credit terms have been agreed in Writing between the Buyer and the Seller:
            5.2.1    the Seller will invoice the Buyer for the price of Goods following delivery of
                        Goods (unless the Buyer wrongfully fails to take delivery of Goods, in which
event the Seller will invoice the Buyer for the price at any time after the Seller has tendered delivery of Goods);
5.2.2    the Buyer shall pay the price of Goods by the due date set out within the Seller’s invoice; and
5.2.3    where a credit limit has been agreed in Writing between the Buyer and the Seller,             if this limit is exceed then no further deliveries may be made or Orders accepted until such time as the Buyer’s credit account is settled in full.
5.3       The Seller is not obliged to offer the Buyer credit terms.  Where the Seller does offer the Buyer credit terms, the Seller may amend or withdraw such terms at its discretion without reason and require the Buyer to pay for future Orders in accordance with clause 5.1.
5.4       The time of payment of the price shall be of the essence of any Contract.  Where any payment is overdue, all unpaid invoices shall become due and payable forthwith.
5.5       If the Buyer fails to make any payment on the due date then, without limiting any other right or remedy available to the Seller, the Seller may:
            5.5.1    cancel any Contract or suspend any further deliveries to the Buyer;
                        5.5.2 charge the Buyer interest (both before and after any judgment) on the amount unpaid at the rate prescribed under the Late Payment of Commercial Debts (Interest) Act 1998; and
5.5.3    seek all resulting costs and expenses (including professional and legal costs and expenses) it suffers or incurs from the Buyer on a full indemnity basis and the Buyer shall indemnify the Seller against all such costs and expenses.
5.6       Payment shall in all circumstances be made by the Buyer in Pounds Sterling (unless
            otherwise agreed by the Seller in Writing) by way of bank transfer to the Seller’s
            nominated account quoting the Buyer’s name and the Seller’s invoice number, or
alternatively by cheque with the Buyer’s name and the Seller’s invoice number printed on the reverse of the cheque.
5.7       The Buyer shall pay all amounts due under a Contract in full without any set-off,
            counterclaim, deduction or withholding (except for any deduction or withholding
            required by law).
  1. Delivery
6.1       Delivery of Goods shall be made by the Seller delivering Goods to the place set out in an Order.
6.2       Any dates quoted for delivery of Goods are approximate only and the Seller shall not be liable for any delay in delivery of Goods however caused. Time for delivery shall not be of the essence of any Contract unless previously agreed by the Seller in Writing and may not be made of the essence by notice. Goods may be delivered by the Seller in advance of the quoted delivery date on giving reasonable notice to the Buyer.
6.3       Where Goods under a Contract are to be delivered in instalments, each delivery shall
constitute a separate Contract and failure by the Seller to deliver any one or more of the instalments in accordance with these Terms or any claim by the Buyer in respect of any           one or more instalments shall not entitle the Buyer to treat the relevant Contract as a whole as repudiated.
6.4       If the Buyer fails to take delivery of Goods or fails to give the Seller adequate delivery instructions (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of the Seller’s fault) then, without limiting any other right or remedy available to the Seller, the Seller may:
            6.4.1    store those Goods until actual delivery and charge the Buyer for the
reasonable costs (including insurance) of storage; and
            6.4.2    sell those Goods at the best price readily obtainable and (after deducting all
reasonable storage and selling expenses) account to the Buyer for the excess over the price under the relevant Contract or charge the Buyer for any shortfall below the price under that Contract.
  1. Risk, property and product recall
7.1       Risk of damage to or loss of Goods shall pass to the Buyer at the time of delivery or, if the Buyer wrongfully fails to take delivery of those Goods, the time when the Seller (or the Seller’s delivery agent) has tendered delivery of those Goods.
7.2       Notwithstanding delivery and the passing of risk in Goods, or any other provision of these Terms, the property in, and the equitable and beneficial ownership of, Goods shall not pass
to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of those Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due.
7.3       Until such time as the property in, and the equitable and beneficial ownership of, Goods passes to the Buyer, the Buyer shall hold Goods as the Seller’s fiduciary agent and bailee, and shall keep Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Seller’s property, but the Buyer may re sell or use Goods in the ordinary course of its business.
7.4       Until such time as the property in, and the equitable and beneficial ownership of, Goods passes to the Buyer (and provided Goods are still in existence and have not been resold), the Seller may at any time require the Buyer to deliver up Goods to the Seller and, if the Buyer fails to do so forthwith, enter on any premises of the Buyer or any third party where Goods are stored and repossess those Goods.
7.5       The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any Goods which remain the property of the Seller, but if the Buyer does so all monies owing by the Buyer to the Seller shall (without limiting any other right or remedy of the Seller) forthwith become due and payable.
7.6       The Buyer shall maintain appropriate, up-to-date and accurate records to enable the
            immediate recall of any Goods from the market.
7.7       The Buyer shall give any assistance that the Seller shall reasonably require to recall, as a matter of urgency, Goods from the market.
  1. Warranties and liability
8.1       The Buyer will be classed as a business customer.
8.2       In respect of Goods which have been supplied to the Seller by the Seller’s supplier, the
Buyer shall only be entitled to the benefit of any warranty or guarantee as is given by the supplier to the Seller.
8.3       Subject to and without prejudice to clause 8.2:
8.3.1    the Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal use, failure to follow the Seller’s instructions (whether oral or in Writing), misuse or alteration or repair of Goods without the Seller’s approval; and
            8.3.2    the Seller shall be under no liability under the above warranty (or any other
warranty, condition or guarantee) if the total price for Goods has not been paid by he due date for payment.
8.4       Subject as expressly provided in these Terms, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law. Further to this, the Seller shall be under no obligation to accept the return of Goods where the Goods constitute safety equipment (such as riding hats and body protectors) and have been used after the Buyer’s receipt of them because such use could prejudice the safety integrity of the Goods.
8.5       A claim by the Buyer which is based on any defect in the quality or
condition of Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 7 days from the date of delivery or, where the defect or failure was not apparent on reasonable inspection, within 7 days after discovery of the defect or failure. If delivery is not refused, and the Buyer does not notify the Seller accordingly, the Buyer shall not be
entitled to reject Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
8.6       Where there is a valid claim in respect of any Goods which is based on a defect in the quality or condition of the Goods or their failure to meet specification and it is notified to the Seller in accordance with these Terms, the Seller may replace the Goods (or the part in question) free of charge or, at the Seller’s sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), in which case the Seller shall have no further liability to the Buyer.  These Terms shall apply to any repaired or replacement Goods supplied by the Seller.
8.7       Except in respect of death or personal injury caused by the Seller’s negligence, or liability for defective products under the Consumer Protection Act 1987, or any matter in respect of which it would be unlawful for the Seller to exclude or restrict its liability, the Seller shall not be liable to the Buyer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of any Contract, for loss of profit or for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of the Seller, its employees or agents          or otherwise) which arise out of or in connection with the supply of Goods (including any delay in supplying or any failure to supply Goods in accordance with a Contract or at all) or their use or resale by the Buyer,    and the entire liability of the Seller under or in connection with any Contract whether in contract, tort (including negligence), breach of statutory duty or otherwise shall not exceed two times the price of the Goods supplied under that Contract.
8.8       The Seller shall not be liable to the Buyer or be deemed to be in breach of any Contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to Goods if the delay or failure was due to any cause beyond the Seller’s reasonable control. Without limiting the foregoing, the following shall be regarded as causes beyond the Seller’s reasonable control:
            8.8.1    acts of God, explosion, flood, tempest, fire or accident;
            8.8.2    war or threat of war, sabotage, insurrection, civil disturbance or requisition;
                        8.8.3 acts, restrictions, regulations, bye laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
            8.8.4    import or export regulations or embargoes;
                        8.8.5    strikes, lock outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party);
            8.8.6    failure of energy sources or transport network;
            8.8.7    difficulties in obtaining raw materials, labour, fuel, parts or machinery;
            8.8.8    default of suppliers; and
            8.8.9    power failure or breakdown in machinery.
  1. Insolvency of the Buyer
9.1       This clause 9 applies if:
            9.1.1    the Buyer makes a composition or voluntary arrangement with its creditors or (being an individual or firm) becomes bankrupt or (being a company) enters
            administration or goes into liquidation (otherwise than for the purposes of solvent            amalgamation or reconstruction), or a moratorium comes into force in respect of    the Buyer (within the meaning of the Insolvency Act 1986); or
9.1.2    an encumbrancer takes possession of, or a receiver is appointed over, any of the property or assets of the Buyer; or
            9.1.3    the Buyer ceases, or threatens to cease, to carry on business; or
9.1.4    the Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.
9.2       If this clause applies then, without limiting any other right or remedy available to the Seller, the Seller may cancel any Contract or suspend any further deliveries under any Contract without any liability to the Buyer, and if Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
  1. General
10.1     Nothing in these Terms is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, constitute either party the agent of the other, nor authorise a party to make or enter into any commitments for or on behalf of the other.
10.2     The Buyer shall not use any Trade Marks without the Written permission of the Seller.
10.3     A notice required or permitted to be given by either party to the other under these Terms    shall be in Writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.
10.4     A waiver of any right or remedy under any Contract by the Seller is only effective if given in Writing and shall not be deemed a waiver of any subsequent breach or default.  No failure or delay by the Seller to exercise any right or remedy provided under a Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.  No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
10.5     The Seller has the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting its business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes to its business. The Seller will notify the Buyer of any changes to these Terms and in such a case the Seller has the right to assume that the Buyer has accepted the changes unless the Buyer notifies the Seller to the contrary within 72 hours of receipt of such notification.
10.6     If any court or competent authority finds that any provision of any Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of the Contract shall not be affected.  If any invalid, unenforceable or illegal provision of any Contract would be valid, enforceable and legal if some part of it were deleted or amended, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
10.7     These Terms and each Contract shall be governed by the laws of England and Wales, and the Buyer agrees to submit to the exclusive jurisdiction of the English and Welsh courts.
10.8     The parties accept these Terms by signing them, by accepting them electronically (including by electronic mail), by otherwise accepting them in Writing, and/or, in respect of the Buyer, by accepting delivery of Goods following these Terms having been brought to the Buyer’s reasonable attention. In the event of signature of these Terms they may be signed in            counterparts which taken together shall be considered one original and facsimile signatures, signatures on an electronic image (such as .pdf or .jpg format) and electronic signatures shall be deemed to be original signatures.
Special Terms Supplemental to Terms of Sale
1.         Interpretation
1.1       In these Supplemental Terms:
            “BUYER” means the person, firm or company which places an order for Goods;
            “GOODS” means any goods (including any instalment of any goods or any parts for them)
            which the Seller supplies in accordance with the Terms;
            “SELLER” means Aspen Animal Health Ltd, whose principal place of business and
            registered office is 6b Parkway Porters Wood, St Albans, Hertfordshire, England, AL3 6PA                    (registered in England and Wales under registration number 10356850);
            “SUPPLEMENTAL TERMS” means the special terms set out in this document as amended                by the Seller from time to time in accordance with clause 3.2 and which are supplemental                     to the Terms;
            “TERMS” means the standard terms of sale set out by the Seller from time to time;
            “TRADE MARKS” means any trade marks (whether registered of unregistered) or trade
             names of the Seller or used by the Seller under licence; and
            a reference to “WRITING”, and any similar expression, includes facsimile transmission and                    electronic mail and other forms of electronic communication.
1.2       The headings in these Supplemental Terms are for convenience only and shall not affect their interpretation.
  1. Supplemental Terms
            In the event that the Buyer resells any Goods via the internet (either through any website of the Buyer or through any third party online platform), the Buyer must adhere to the following requirements:
2.1       Any website domain names containing any Trade Mark may not be used by the Buyer without the Seller’s Written permission.
2.2       Any Trade Mark may not be used by the Buyer in a website without the Seller’s Written permission.
2.3       Any website of the Buyer must not de-value any Trade Mark or do anything that could adversely affect its validity or reputation.
2.4       Any website of the Buyer must be compliant with all applicable laws and any quality
            standards stipulated by the Seller in Writing to the Buyer from time to time.
2.5       Any website of the Buyer must not specifically target or address customers outside of the country where the Buyer is physically located.  This shall extend to the Buyer not using territory based banners on its website or any third party websites and not translating its   website into a language other than an official language in the country where the Buyer is physically located.
2.6       In order to resell any Goods via the internet, the Buyer must have one or more bricks and mortar shops or showrooms.
2.7       In order to resell any Goods via the internet, the Buyer must sell such amount (in value or volume) of the Goods off-line via the shops or showrooms set out in clause 2.6 as objectively stipulated by the Seller in Writing from time to time.
2.8       In order to assist the Seller in monitoring compliance with clause 2.7, the Buyer must keep full and proper information and records showing all transactions relating to the resell of Goods and provide copies to the Seller on reasonable notice or allow the Seller to inspect the originals.
  1. General
3.1       A waiver of any right or remedy under these Supplemental Terms by the Seller is only effective if given in Writing and shall not be deemed a waiver of any subsequent breach or      default.  No failure or delay by the Seller to exercise any right or remedy provided under these Supplemental Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or            remedy.  No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
3.2       The Seller has the right to revise and amend these Supplemental Terms from time to time to reflect changes in market conditions affecting its business, changes in relevant laws and regulatory requirements and changes to its business. The Seller will notify the Buyer of any changes to these Supplemental Terms and in such a case the Seller has the right to assume that the Buyer has accepted the changes unless the Buyer notifies the Seller to the contrary within 72 hours of receipt of such notification.
3.3       If any court or competent authority finds that any provision of these Supplemental
            Terms (or part of any provision) is invalid, illegal or unenforceable, that provision or
            part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Supplemental Terms shall not be affected.  If any invalid, unenforceable or illegal provision of these Supplemental Terms would be valid, enforceable and legal if some part of it were deleted or amended, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
3.4       These Supplemental Terms shall be governed by the laws of England and Wales, and the Buyer agrees to submit to the exclusive jurisdiction of the English and Welsh courts.
3.5       The parties accept these Supplemental Terms by signing them, by accepting them
            electronically (including by electronic mail), by otherwise accepting them in Writing, and/or, in respect of the Buyer, by accepting delivery of Goods following these Supplemental Terms             having been brought to the Buyer’s reasonable attention. In the event of signature of these Supplemental Terms they may be signed in counterparts which taken together shall be considered one original and facsimile signatures, signatures on an electronic image (such as .pdf or .jpg format) and electronic signatures shall be deemed to be original signatures.
Returns Policy
Goods are only supplied on the condition that the buyer has read and fully accepted our Terms of Sale and Special Terms Supplemental to Terms of Sale as detailed on our website and attached to your account application form
1.         Damaged on Delivery
1.1       Claims for non-delivery or short/damaged delivery must be notified to us within 24 hours.
  1. Returns to Correct an Error in Delivery
2.1       Where a product has been delivered incorrectly by us and no agreement can be reached for the customer to retain the goods, the products will be accepted for return subject to the customer following the process set out in section 6 below.
  1. Returns because a Product or Packaging is Alleged to be Faulty
3.1       If the Goods being returned are clothing, footwear, rugs and horse equipment, these
            will only be accepted if clean and dry, in accordance with health and safety at work
            requirements. Soiled Goods will be returned to the customer, at the customers expense.
3.2       Goods which are safety wear (any type of riding hat or body protector) cannot be
            returned once they have been despatched unless they are defective.
3.3       Goods returned with faulty product or packaging will be forwarded, by prior arrangement, to the manufacturer for examination and comment.
  1. Returns to Correct an Error in Ordering
4.1       Safety items ordered in error will not be accepted for return.
4.2       Other items ordered in error or no longer required will be accepted for return if;
  1. The items are in original despatched condition
  2. The items were delivered less than 24 hours prior to the return being requested.
            iii. Subject to the process as detailed in section 6
  1. Sent tracked, signed for delivery at the customers expense.
  2. Credit
5.1       Items damaged on delivery will (subject to investigation and validation) be credited in full.
5.2       Goods supplied in error by us will be credited in full subject to them being returned in a resaleable condition within 5 working days of RA authorisation.
5.3       Goods that are alleged to be faulty will be assessed upon receipt and subject to the manufacturers individual returns policy, will be dealt with accordingly.
5.4       Goods ordered in error by the customer will only be credited at our discretion subject to the customer having notified us of the error within 24 hours of delivery, the goods being returned within 5 working days and them being in a resaleable condition. A handling fee of 15% subject to a minimum fee of £15.00 will be deducted from the credit.
  1. Returns Process
6.1       Goods will not be accepted for credit without prior agreement, in writing, and until an official Returns Authorisation (RA) has been raised.
6.2       To be considered for a credit, returned goods, must be accompanied by a returns note issued by us showing:
  1. a) The name, address and account number of the customer returning the goods.
  2. b) The quantity, description, pack size, batch numbers and price of the goods.
  3. c) The invoice number of the account on which the goods were supplied.
  4. d) The reason for the return.
  5. e) Photographic evidence of the product & customer proof of purchase.
6.3       Where the reason for return is “ordered in error” the goods must be in perfect original condition, not marked in any way (for example no price labels) and should NOT show any evidence of having been tampered with.
  1. a) Goods will only be accepted if they are returned within 5 working days of the receipt of the RA. This applies to goods returned for any reason except for that of product recall.
  2. b) In the event of any of the above conditions not being met, goods will not normally be accepted for return.